RESUME

RESUME

RESUME

Experience

Oct 2021 – Nov 2022

Product Designer @ Carina Health

San Francisco, CA (Remote)

Develop a solution for group healthcare, conducting thorough user and business research. I created a high-fidelity iOS Figma prototype following brand style guide and WCAG adherent, leading to significant usability improvements. Through usability testing, these efforts resulted in a 20% increase in task directness, and a user satisfaction rating of 4.7/5 as well as MVP for product development.

Oct 2021 – Nov 2022

Product Designer @ Carina Health

San Francisco, CA (Remote)

Develop a solution for group healthcare, conducting thorough user and business research. I created a high-fidelity iOS Figma prototype following brand style guide and WCAG adherent, leading to significant usability improvements. Through usability testing, these efforts resulted in a 20% increase in task directness, and a user satisfaction rating of 4.7/5 as well as MVP for product development.

Oct 2021 – Nov 2022

Product Designer @ Carina Health

San Francisco, CA (Remote)

Develop a solution for group healthcare, conducting thorough user and business research. I created a high-fidelity iOS Figma prototype following brand style guide and WCAG adherent, leading to significant usability improvements. Through usability testing, these efforts resulted in a 20% increase in task directness, and a user satisfaction rating of 4.7/5 as well as MVP for product development.

Nov 2023 – Feb 2024

UX/UI Design Immersive Fellow @ General Assembly

New York, NY

Completed a 12-week, 400+ hour UX Design program, mastering user-centered design, teamwork, and client relations. Portfolio highlights: - Tablo (UX/UI Designer): Developed an iOS and desktop app. Conducted user research, established brand guidelines, and created Figma prototypes. Iterative testing led to a 60% and 20% task success rate improvement. - Everlane (UX Designer): Analyzed and redesigned the desktop menu to enhance user experience. Employed heuristic analysis, tree testing, and card sorting based on a thorough business analysis. - Microsoft Teams (UX Researcher): Researched and prototyped a new AI assistant feature, incorporating user feedback through interviews and usability testing of lo-fi and mid-fi prototypes.

Nov 2023 – Feb 2024

UX/UI Design Immersive Fellow @ General Assembly

New York, NY

Completed a 12-week, 400+ hour UX Design program, mastering user-centered design, teamwork, and client relations. Portfolio highlights: - Tablo (UX/UI Designer): Developed an iOS and desktop app. Conducted user research, established brand guidelines, and created Figma prototypes. Iterative testing led to a 60% and 20% task success rate improvement. - Everlane (UX Designer): Analyzed and redesigned the desktop menu to enhance user experience. Employed heuristic analysis, tree testing, and card sorting based on a thorough business analysis. - Microsoft Teams (UX Researcher): Researched and prototyped a new AI assistant feature, incorporating user feedback through interviews and usability testing of lo-fi and mid-fi prototypes.

Nov 2023 – Feb 2024

UX/UI Design Immersive Fellow @ General Assembly

New York, NY

Completed a 12-week, 400+ hour UX Design program, mastering user-centered design, teamwork, and client relations. Portfolio highlights: - Tablo (UX/UI Designer): Developed an iOS and desktop app. Conducted user research, established brand guidelines, and created Figma prototypes. Iterative testing led to a 60% and 20% task success rate improvement. - Everlane (UX Designer): Analyzed and redesigned the desktop menu to enhance user experience. Employed heuristic analysis, tree testing, and card sorting based on a thorough business analysis. - Microsoft Teams (UX Researcher): Researched and prototyped a new AI assistant feature, incorporating user feedback through interviews and usability testing of lo-fi and mid-fi prototypes.

Nov 2017 – Apr 2023

Product Support Program Lead @ Sony

San Diego, CA (Remote)

- Led the development and deployment of training materials for Sony’s Creators’ Cloud app, enhancing the capabilities of global support agents. - Delivered high-level bilingual technical support in French and English to professional photographers, videographers, and key clients like the Associated Press and the White House. Managed escalations and served as a liaison between customers, service centers, and engineering for the Sony Alpha, Airpeak, and Cinema Line, driving exceptional customer satisfaction.

Nov 2017 – Apr 2023

Product Support Program Lead @ Sony

San Diego, CA (Remote)

- Led the development and deployment of training materials for Sony’s Creators’ Cloud app, enhancing the capabilities of global support agents. - Delivered high-level bilingual technical support in French and English to professional photographers, videographers, and key clients like the Associated Press and the White House. Managed escalations and served as a liaison between customers, service centers, and engineering for the Sony Alpha, Airpeak, and Cinema Line, driving exceptional customer satisfaction.

Nov 2017 – Apr 2023

Product Support Program Lead @ Sony

San Diego, CA (Remote)

- Led the development and deployment of training materials for Sony’s Creators’ Cloud app, enhancing the capabilities of global support agents. - Delivered high-level bilingual technical support in French and English to professional photographers, videographers, and key clients like the Associated Press and the White House. Managed escalations and served as a liaison between customers, service centers, and engineering for the Sony Alpha, Airpeak, and Cinema Line, driving exceptional customer satisfaction.

Feb 2011 – Jan 2017

Freelance Photographer @ Yohan Marion

Colmar, France

- Collaborated with diverse clients, including individuals, companies, and government entities, to develop a visual aesthetic that aligns with their objectives. This experience in planning, executing, and editing photography projects, particularly in editorial, commercial, and real estate domains, has honed my eye for detail and composition, as well as contact with stakeholders. - Gained valuable international experience working as a photographer for Airbnb in France, Germany, and Switzerland, focusing on property photography for online listings. This role involved not just photography, but also adapting visual content to meet the high standards of a global digital platform.

Feb 2011 – Jan 2017

Freelance Photographer @ Yohan Marion

Colmar, France

- Collaborated with diverse clients, including individuals, companies, and government entities, to develop a visual aesthetic that aligns with their objectives. This experience in planning, executing, and editing photography projects, particularly in editorial, commercial, and real estate domains, has honed my eye for detail and composition, as well as contact with stakeholders. - Gained valuable international experience working as a photographer for Airbnb in France, Germany, and Switzerland, focusing on property photography for online listings. This role involved not just photography, but also adapting visual content to meet the high standards of a global digital platform.

Feb 2011 – Jan 2017

Freelance Photographer @ Yohan Marion

Colmar, France

- Collaborated with diverse clients, including individuals, companies, and government entities, to develop a visual aesthetic that aligns with their objectives. This experience in planning, executing, and editing photography projects, particularly in editorial, commercial, and real estate domains, has honed my eye for detail and composition, as well as contact with stakeholders. - Gained valuable international experience working as a photographer for Airbnb in France, Germany, and Switzerland, focusing on property photography for online listings. This role involved not just photography, but also adapting visual content to meet the high standards of a global digital platform.

Education

Nov 2023 – Feb 2024

General Assembly

New York, NY

UX Design Immersive

Nov 2023 – Feb 2024

General Assembly

New York, NY

UX Design Immersive

Nov 2023 – Feb 2024

General Assembly

New York, NY

UX Design Immersive

2012 – 2013

Université de Haute-Alsace Mulhouse-Colmar

Colmar, France

DAEU A - Humanities Studies

2012 – 2013

Université de Haute-Alsace Mulhouse-Colmar

Colmar, France

DAEU A - Humanities Studies

2012 – 2013

Université de Haute-Alsace Mulhouse-Colmar

Colmar, France

DAEU A - Humanities Studies

2009 – 2011

École Studio M

Montpellier, France

Certificat Professionnel Supérieur Praticien Photographe - Photography

2009 – 2011

École Studio M

Montpellier, France

Certificat Professionnel Supérieur Praticien Photographe - Photography

2009 – 2011

École Studio M

Montpellier, France

Certificat Professionnel Supérieur Praticien Photographe - Photography